Welcome to the Support Center
For full support, please log in to your Canopus User Account.

• ABOUT CANOPUS USER ACCOUNTS explains the benefits of having a Canopus User Account — even if you are not a existing product owner.
• HOW TO GET SUPPORT offers tips for getting the Support you need, quickly and easily.
• SUPPORT DOCUMENTS provides some helpful "How To" training documents for both current and legacy Canopus products, an archive of common troubleshooting procedures, and device driver install/uninstall notes.
• HARDWARE COMPATIBILITY is an index of commonly available motherboards, video cards, camcorders, decks and other peripheral and integral components that do -- or do not -- work with our products.
• WARRANTY describes our hardware and software warranties, tells you how to transfer the warranty if you sell your product, and provides a link to an explanation of our Return Policy.
• SUPPORT FAQ offers answers to frequently asked questions.
• CONTACT SUPPORT directs you to the Contact page for your Regional Sales Office or, if you are logged in to your Canopus User Account, provides a convenient Webmail form that will help your Technical Support team help you faster.

For Full Support, Log in to your Canopus User Account
When you are logged in to your Canopus User Account, you can:

• UPDATE your Canopus User Account Profile
• REGISTER a new product
• SUBSCRIBE to Thomson Grass Valley News or change your Subscriptions preferences
• DOWNLOAD Free Demo Software
• DOWNLOAD the Software Updates, Drivers, Plug-ins, Utilities and Documentation for which you are eligible, based on the products that you have registered online, in your Canopus User Account
• CONTACT your Technical Support team directly, via e-mail, using the convenient Full Support Webmail form

If you do not have one, set up a new Canopus User Account — you do not need to be a product owner to have a Canopus User Account, and your information will never be sold or shared with a third party without your consent.